Shipping policy
Thank you for choosing Floppy Fish Dog Toys for your furry friends' needs!Β
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Our shipments are processed within 1-2 business days after you place the order, and the average transit time within USA is 7 to 8 business days. Total Shipping time including processing+ transit time is 8 to 10 business days.Β
Delivery Information and Potential Service Delays
Please note that our packages are delivered through various postal services and courier companies. Occasionally, delivery may be delayed due to disruptions such as postal service strikes or other logistical issues beyond our control.
Shipping Cost
Across the USA flat shipping fee $5.99
Β Tracking Information
You will receive a tracking number via email once your order has shipped.
Β Change of Address
If you need to change your address, please email us within 24 hour of placing your order at support@floppyfishdogtoy.com. If your order has already been shipped, we cannot change the address. Ensure you have selected the correct size and color to avoid any issues.
Β Damages
If your item arrives damaged, please refuse the package and file a complaint with the courier. The package will be returned to us, and we will send you a replacement free of charge.
If you accept the damaged package, please contact us immediately with:
- Your order number
- Photos of the damaged package/product (multiple images if possible)
We will send out a replacement with standard shipping once we receive the damaged item.
Β Contact Details
For any questions or concerns, please contact us at support@floppyfishdogtoy.com.