Shipping Policy – Floppy Fish Dog Toy

Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-2 business days of processing time. Due to the Coronavirus, processing times may take up to 3 days in some cases.

HOW LONG IS THE SHIPPING TIME?
All orders will be shipped via USPS and 4PX.
  • Average transit times to United Kingdom: 2 - 15 Business days*
  • Average transit times to the United States: 3 - 16 Business days*
  • Average transit times to Canada: 3 -16 Business days*
  • Average transit times to Europe: 3 - 16 Business days*
  • Average transit times to New Zealand: 3 - 16 Business days*
  • Average transit times to Australia: 2 - 15 Business days*

 

PLEASE NOTE:

 

We are constantly working to provide the best experience for you, our customers.

* Due to the ongoing health crisis in the world, COVID-19 / Corona Virus, some customers are experiencing or will experience delays in shipping times.

The delay may add an additional 7-10 business days to our standard delivery times.

We ship from our partnered warehouses & factories located in United States, United Kingdom, Canada, Australia and China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

As a small company, we do not have a packaging center yet, but we are working hard on expanding. Our products are sent to our packaging partner in Asia, which redistributes your packages around the world. We would like to thank our customers for their patience and understanding. 

All international orders may incur customs fees and additional fees.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for only Premium Shipping paid on every order . Tracking will be available once your product is shipped. When you receive your tracking number, if you need help tracking your order you can contact us at support@floppyfishcattoys.com.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@floppyfishcattoys.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@floppyfishcattoys.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with double boxes, extra padding, and foam. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Please, always refuse the package if you see damage on it and file a complaint with the courier directly! It will be re-shipped back to us and we will happily re-ship another one. If you do accept the package, we won't be able to help you.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged package/product.
Once received at our office, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to check our FAQ page or contact us and we will do our best to reply within 48 hours!

 

**Some products might be shipped out separately and arrive on different times because we have various warehouses from a different location. **

The depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is a sacrifice is the quality of our products. Thanks for understanding.

Changes Request

If you need to make changes to your order, please email us within 1 hour of placing your order and we will be happy to make the required changes. Unfortunately, if your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

**Please note that all cancellations are subject to a 20% cancellation and restocking fee, because we immediately begin our fulfillment process.**